Red-faced shoppers left locked inside B&Q in Leicester after closing time

A pair of shoppers were left red-faced after they were left locked inside a B&Q in Leicester on Saturday night.

The unwary pair were spotted waving for help through the windows of the Abbey Lane branch of the DIY store at 9pm on Saturday by onlookers – who then raised the alarm.

One passerby, who was waiting for a taxi near the store after watching a firework display, said: “They were waving at us and trying to tell us they couldn’t get out.

“My partner contacted the police but they told him they would contact B&Q security as it was out of hours. I hope the couple are ok.”

READ MORE: For more stories about Leicester city centre click here

Staff at the store, which closes at 8pm six days a week, had failed to notice the pair were still inside – despite a spokesperson for the company saying processes are in place to ensure stores are empty before closing – including loudspeaker announcements that they are about to close.

Two people were locked in a B&Q store after hours on Saturday, October 6
Two people were locked in a B&Q store after hours on Saturday, October 6

The witness said she has since complained to B&Q about their alarm systems, which she said “clearly needed to be updated” as they weren’t set off by the pair locked inside.

A B&Q spokesperson said: “We have processes in place to ensure that stores are empty before closing.

“On Saturday evening, despite a store check and announcements, two customers remained inside the store.

“Our colleagues arrived on site to let the customers out within 15 minutes of being notified. We apologise for any inconvenience caused.”

Keep up with the latest news with our email alerts directly to your inbox. Sign up here.

Leicestershire Live – Leicester News